BARBADIANS ARE MISSING OUT on thousands of dollars due from the Barbados Water Authority (BWA) for sub-par service because they are not filing the required claims.
The Fair Trading Commission (FTC) has reported that between 2021 and 2022, there were 4 081 BWA customers eligible for $87 845.
However, because none of them submitted a “manual claim” within three months of the occurrence of the event that warranted such action, they did not receive a cent in compensatory credits.
“Customers are entitled to compensation where the BWA fails to meet the targets stipulated under the guaranteed standards. However, a customer is required to submit a manual claim, within three months of the occurrence of the event that gave rise to the claim,” the utility regulator explained. (SC)
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How is it that the government can claim what the citizens owe it at any time, and with interest, but the citizen always has a fixed time in which to claim what is rightfully theirs?
And why can’t people be notified of their right to claim before that right expires? And why in this online age only manual claims?
Did the BWA let these customers know? Did the government let these customers know? Did the fair trade commission let these customers know? Alot of people don’t know about this, and after how many years you now put it in the press. Why didn’t you out it in the press back then?