Barbados Light & Power Co Ltd (BL&P) says it remains committed to providing convenient and flexible bill payment options, following last weekend’s announcement by SurePay of plans to introduce a 30-cent fee for over-the-counter cash and cheque payments at its outlets.
In a statement yesterday, the utility company acknowledged that the new charge might affect how some customers manage their monthly expenses.
“At [BL&P], our priority is to ensure bill payment remains convenient and accessible for every customer. We know that every cent matters, especially as many households carefully manage rising costs.”
BL&P made it clear that it does not control or benefit from the new fee.
“While SurePay, as an independent partner, has introduced their new fee based on its own business operations, it is important to clarify that Light & Power does not set or receive third-party fees. No portion of the new SurePay over-thecounter fee is included in our electricity rates, which continue to be governed by the Fair Trading Commission.”
The company said customers still had access to multiple online payment options, while those who prefer face-to-face transactions could still pay at any post office, Mmoney Kiosk or at the company’s Customer Experience Centre.
Meanwhile, Jordans Supermarket announced on its social media pages that from Monday, there will be no more SurePay services at its locations.
“Please be advised that, effective March 2, 2026, the SurePay service will no longer be available at Jordans Supermarkets. We apologise for any inconvenience caused and thank you for your understanding.”
Efforts to reach management of the supermarket chain for an explanation were unsuccessful.
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Jordans Supermarket taking a stand.