The board of management of the Queen Elizabeth Hospital has shared a list of contact numbers for the COVID-19 Isolation Centres in order to manage requests from relatives seeking information about patients.
A statement from QEH today said: “Unfortunately, due to the unprecedented number of patients being admitted to the isolation facilities, it has been difficult for medical and nursing staff to provide patient updates on one patient to multiple relatives.”
It noted, however, that staff remain committed to responding to queries “in the shortest possible timeframe and providing regular updates to each patient’s listed next-of-kin”.
The QEH said any next-of-kin seeking an update on the condition of their loved one in the isolation centres listed below is encouraged to call the centre between 7:30 a.m. and 7 p.m. daily.
Similarly, any next-of-kin seeking an update on the condition of a loved one being cared for at the Harrison’s Point Isolation Facility is asked to call the 24-hour Client Relations Help Desk at 538-9973. Additionally, relatives seeking information on the transfer of a loved one should also 538-9973 for assistance.
“The board understands that being in isolation is an extremely difficult experience for both patients and their loved ones, particularly for critically ill patients in secondary and primary isolation who may not be able to make direct contact with their relatives. It is with this in mind that every effort will be made to allay the concerns of family members, keep them abreast of any developments, and provide regular medical updates on the patient’s condition directly to the identified next-of kin.”
COVID-19 isolation centre Contact Number
Blackman and Gollop 832-5155
Lester Vaughan 285-5768
Queen’s College 285-5766
Savannah Beach Club 434-3800/ Ext 3812
Sunbay Hotel 285-5767
