Consumers are being urged to learn more about their rights so they can empower themselves in everyday interactions with goods and service providers.
The advice has come from legal officer in the Office of Public Counsel, Ministry of Energy and Business, Danielle Cox.
“Consumers should equip themselves with the relevant knowledge of the rights given to them by the various pieces of consumer protection legislation in force in Barbados, so they are not taken advantage of. When a consumer purchases a good, the legislation dictates that it should be fit for purpose, meet any description given or samples previously acquired, and be of an acceptable quality.”
She added that when a consumer contracts a supplier or service provider to complete a service, it should be completed with reasonable care and skill and within a reasonable time.
“Where goods or services do not meet these standards, a consumer is entitled to recourse – be it a repair, replacement or refund, and depending on the circumstances, an outright rejection of the goods or services. Do not accept sub-par quality goods or services, and do not let businesses get away with breaching your rights without being held accountable,” Cox cautioned.
The Office of Public Counsel administers the Consumer Guarantees Act, which came into effect on January 16, 2003. It provides consumers with protection when they purchase goods and use services for personal, domestic or household use or consumption. It applies only to sellers in trade or business.
Cox pointed out that signs stating “no refunds or exchanges” are illegal and meaningless, as the consumer can still obtain remedies they are entitled to under the Act.
“Additionally, if you are given a gift, you have the same rights as if you had bought the item yourself, and you can seek a remedy for any problems it may have.” (BGIS)
