A Financial Management Company is searching for a reliable and qualified debt collector. As part of our collections team, the debt collector will be responsible for contacting debtors, organising payment plans, maintaining paper trails, and planning courses of action to recover outstanding debts. Candidates for this position should have exceptional organisational and communication skills, along with great interpersonal abilities.
Key Objectives
Reach or exceed set financial as well as non-financial targets.
- Identify, track, manage, and investigate delinquent customer accounts
- Work closely with customers to negotiate payment arrangements
- Follow up with customers to ensure payments are made in a timely manner
- Use databases to monitor and update outstanding accounts
Key Responsibilities
- Contact and track debtors, encouraging timely repayment
- Create and implement debt collection courses of action
- Negotiate specific payment plan arrangements with debtors
Skills Required
- Outstanding interpersonal skills
- Clear, persuasive verbal and written communication skills
- Excellent negotiation skills supported by a problem-solving mindset
- Professional phone etiquette
Preferred qualifications
- Customer service experience
- Knowledge of debt collection legal requirements
- Experience working in a deadline-driven environment
- Account management experience
Please email your resume along with two references to: antgor100@hotmail.com
