Saturday, April 13, 2024

Shoddy customer service

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WHY IS IT that LIME told me I would be able to get a landline in two to three weeks, but more than two months later, I am still waiting?

Why is it that I am able to get light and water to my apartment, but the telephone company says that it currently does not have enough cable to provide me with service?

The telephone company doesn’t have enough cable? Why would LIME oblige me to make a three-month deposit when I signed up if it knew, that it couldn’t provide the service?

Why is it that the only person who seemed truly willing to help was Myrna from customer service (thank you, Myrna), while a higher-up told me that he would keep me updated, but I am still waiting for his call?

Why is it that courteous messages for various people have gone without returned phone calls, but they call me about how much I owe them for my mobile account before I even get the bill in the mail? Why is LIME providing such shoddy service, but still raising its rates? Is this the best it has to offer?

ALEXANDER KIRTON

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