Telecommunications company LIME is on a mission to become “a more customer-focused business”.
While detailing plans including a major network upgrade from copper to fibre costing $100 million and ensuring “we have the best 4G coverage across the island”, LIME Barbados chief executive officer Oliver Chatten said a big part of his company’s strategy this year and beyond was pleasing customers.
He made the remarks recently during a cocktail reception at Champers Wine Bar at which LIME’s management team was introduced and its strategy outlined.
“Our vision for the immediate future is one where LIME remains the telecommunications provider of choice, by creating a world-class customer service environment, as we seek to enhance the brand and continue to build customer loyalty,” Chatten told an audience that included customers, staff and the media.
“. . . As demonstrated by our significant investment and continued contribution to the Bajan community I assure you, that LIME is fully committed to the national development of Barbados and is here to stay.
“I look forward to working with you, as we at LIME seek to refine the operations here, towards becoming a more customer-focused business delivering to you value every moment.”
Referring to a “transition period” that began in October last year, the CEO said LIME was “well on the way to becoming a lean, fit, fighting machine as we seek to maintain our advantage as the only full service telecoms provider in Barbados”.
“Since the transition period . . . we have seen marked improvements in our responsiveness and have received encouraging customer feedback. We will continue to work with our partners at Ericcson as we seek to attain excellent service delivery,” he said.
“We are also expanding our retail footprint, and have opened a new store in Swan Street and others will follow shortly, as we continue to respond in a timely manner to the needs of our customers.
“We have done a deep dive into many of our systems at LIME. Many of the old processes that have held us back from operating at an optimum level are now a thing of the past.”
Members of the LIME Barbados management team introduced included chief financial and commercial officer Patrick Hinkson; acting head of sales Paul Hayward; head of human resources Stephanie Catling-Birmingham; head of products Sharon Jemmott; head of legal and regulatory Christine Morris-Gillespie’ and head of marketing and communications Rachel Pilgrim.
