Saturday, April 13, 2024

New service codes


Share post:

Customers of both the major power and telecoms companies will shortly have an increased number of standards for which they will receive automatic compensation over the next three years that will be paid as credits on their bills.
That’s according to a decision on Standards of Service for the Barbados Light & Power Company Limited and the landline telephone services of Cable & Wireless (Barbados) Limited for the period July 1, 2014, to March 31, 2017, released yesterday by the Fair Trading Commission (FTC).
The regulatory agency said the purpose of standards of service was to ensure that a minimum quality of service was maintained, provide incentives for improvement, create conditions for customer satisfaction and generally protect the interest of consumers.
“The standards of service include both guaranteed standards, for which customers will receive compensation for breaches, and overall standards,” the FTC said.
“The Commission employs overall standards to assess the performance of the companies and there is no compensation to customers for breaches of these overall standards.”

Previous article
Next article


Please enter your comment!
Please enter your name here

Related articles

New route for Grand Kadooment

Masqueraders will be parading on a new route on Grand Kadooment day. That was announced during the Crop Over...

Gastro on the rise while dengue cases drop

Dengue fever cases continue to decline but the numbers are still above the outbreak threshold. In its most recent...

IMF managing director selected for second term

WASHINGTON - The International Monetary Fund's (IMF) executive board on Friday selected Bulgarian economist Kristalina Georgieva to serve...

RiRi reveals fantasy plastic surgery

Rihanna revealed the “fantasy” plastic surgery procedure that she’s tempted to have done during a recent interview. The 36-year-old...