WE WANT ACTION, not talk.
This was the response of many online readers after FLOW’s managing director Niall Sheehy assured customers last week that technical staff were working around the clock to resolve their problems.
Hundreds of customers have been complaining about poor service, ranging from disruptions in landline service to problems with television, mobile phones and Internet services. Many readers said they were pleased with Flow’s service until it merged with LIME.
Here are some of their views:
John Everatt: So I guess I am just one of the hundreds (or thousands) who are having these issues. Ever since LIME took over Columbus, this has been an issue. How the FTC [Fair Trading Commission] could ever have let this happen is beyond my imagination. There is no longer any alternative but LIME and that is a shame. Shame on you all who have caused this as this country will suffer for it.
Mr Psychotic: Actions speak louder than words. We are getting either impolite or poorly trained customer service reps who know they cannot help you and show little interest. We are calling the given numbers and either not getting through or getting cut off. We are talking on the landlines and suddenly the other party is “gone” . . . and all the while we note the thousands of dollars being spent on silly advertising gimmicks and the daily spamming of our mobile phones with texts that we don’t appreciate, since all we want is good service. Hence, his words are empty and “comfortless”. Father, show us where to turn.
Carl Harper: During the few weeks this writer was on the island for Crop Over, the service from FLOW left a lot to be desired. It would seem as the merger has given new meaning to the name – Following LIME’s Old Ways. Placing a landline call was a challenge before getting through, the Internet service drops out frequently, and the television service buffers, repeatedly. If this is how the new entity “flows”, no wonder customers are throwing their “hands in the air” at the poor service brought on by having to simultaneously manage the dual networks.
Sheldine Dyall: This service was not a 100 per cent, but since the merger it has gotten worse. Flow needs to give the customers a big discount until it gets the problems solved.
Loreto Duffy-Mayers: I changed over to Flow because I was sick of LIME’s poor service. From the day I changed over everything was better. Despite the occasional glitch, the service was better, the response to complaints was better and overall it was a better service. Now it is back to the old ways – phone not working, speed has halved, there is no response to complaints at all. And this is supposed to be an improvement?
Corey Jemmott: I never had a problem with flow but from de time dem merge, bare problems – my Internet dropping out like mad or not working at all.
Signori Nera: Why isn’t the Government protecting consumers? Flow’s office being next to the Fair Trading Commission is next level irony. Let’s stop paying our bills because losing money is the only thing that will make the company pay attention.
