The Department of Commerce and Consumer Affairs (DCCA) is satisfied that a report regarding the unusual pricing of half of a melon sold at $8.22 per kg by Channell Supermarket, has been resolved satisfactorily.
According to a press release, the department, on receiving the report, investigated the matter. The statement said management of Channell Supermarket explained that the melon under investigation was incorrectly priced, as the retail price for whole or cut melon should have been $5.50 per kg.
“Management of Channell informed the department that the unintentional price affixed on the melon was indeed the price for special cut pre-packaged melon, which is sold at $8.22 per kg.
“The general manager of Channell Supermarket has thanked the DCCA for investigating the matter and has sincerely apologised for the error in pricing, as well as the inconvenience caused to customers,” the statement said.
Channell Supermarket has agreed to reimburse all customers who would have purchased whole or cut melons at $8.22 per kg.
These customers can visit any Channell supermarket to receive the difference in price, on presentation of the official receipt of purchase.
According to the statement, the Department of Commerce and Consumer Affairs is satisfied that the supermarket has taken the right decision. The department has the dual role of ensuring the preservation of commerce and being the guardian of consumer rights.
However, while the DCCA anticipates that consumers will continue to draw to the attention of any entity perceived irregularities in their pricing, the department also encourages consumers to execute their responsibility by reporting these incidents, witnessed in the market place, to the DCCA.
The DCCA also encouraged retailers and wholesalers to maintain the pre-COVID-19 prices during this current pandemic. (BGIS)
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