A bank says it has solved an issue that stunned some automatic teller machine (ATM) users on Friday.
In a statement, Republic Bank’s manager, marketing and corporate communications, Sophia Allsopp, acknowledged that as some customers from other local banks used Republic Bank’s ATMs, they were told they had to pay $10 to withdraw funds.
She, however, made it clear that individuals who used cards that were issued locally did not have to pay that $10 fee.
“Republic Bank is aware that some customers of other banks received notification at our ATMs of the intent to charge a $10 fee for cash withdrawals. This was an error that has been rectified. This standard $10 surcharge is for internationally-issued credit and debit cards only and not for cards issued by local financial institutions,” Allsopp said.
Apologising for the mistake, she said their teams would be on standby from Monday to answer queries about the matter.
“We apologise to all of the customers of other banks that were impacted. If you have been impacted, we are inviting you to contact the Republic Bank Customer Care Department . . .,” she added.
Several people who used CIBC FirstCaribbean’s Visa Debit cards at Republic’s ATMs located in Six Roads, St Philip, and Carlton in Black Rock, St Michael, complained that they were fearful bank fees had increased again.
“I was shocked when I was told I would’ve had to pay so much to draw off my money, so I cancelled it,” a woman who used the Six Roads ATM said.
A man who used the Republic Bank drive-thru ATM at Carlton made a similar comment.
“I know you had to pay a fee to use another bank’s ATM, but $10 is way too much for me and I was shocked at that.” (TG)
