JETBLUE AIRWAYS has started the process of compensating customers who were affected by cancellations.
Noting that it was only it was only for those displaced by events that were within the control of JetBlue, vice president sales & revenue management Dennis Corrigan said JetBlue had 1 800 of the 22 000 cancellations across the industry because of the storms.
The options for the close to 800 passengers entitled to compensation from the snowstorms in early January and last Saturday include refunds and hotel and travel credits.
Customers who incurred additional expenses after being stranded are asked to e-mail their information to [email protected]. Passengers have until January 30 to make their claims.
Aware of complaints from customers about the level of service meted out to them, Corrigan said it was something they “feel bad” about and they have introduced mandatory overtime at the call centre to deal with issues and have also been making calls and sending e-mails directly to customers.
In order to facilitate passengers during the peak periods of February, Easter and summer, Corrigan said an additional flight will be brought on, which means there will be 300 seats out of Barbados on a daily basis and 350 during the summer. (YB)
