Mario Boyce is assistant manager, aftersales administration at McEnearney Quality Inc.
Are you where you’ve always wanted to be?
I started almost two years ago in the automotive industry as a sales executive and was recently promoted to assistant manager, aftersales administration. Customer service is something that I am quite passionate about and not just customer service, but great customer service. I have always been open to new opportunities and I am thoroughly enjoying it now that I am in the industry.
What is your biggest professional challenge?
Currently, I am finding the switch from being responsible for myself and my productivity to being responsible for others and their productivity a challenge. I am learning how important it is to be able to delegate well!
What is your biggest life challenge?
My biggest challenge in life would be I second guess myself unnecessarily and can sometimes over analyse simple situations.
When you look to the future, what do you see?
When I sit and think about my future I see endless possibilities. Currently, I see that if I work hard enough and perform my duties well and diligently I can rise even further at MQI, maybe even to the level of the aftersales manager. Who knows?
What is your favourite pastime?
I love to cook exotic and tasty food! Cooking always helps me to de-stress and pairing my dish with the right bottle of wine is something I like to do.
What is your favourite meal?
Sushi. Specifically the Night Fury roll from Naru Restaurant in Hastings, Christ Church.
On Saturday nights, where are you likely to be?
In one of two places – out with my friends liming or in front of the television on my PS4 playing video games with friends.
What upsets you the most?
I’d have to say not getting things done when and how I want them to be done.
What is your guiding philosophy?
I adopted it from my grandfather: the old Barbadian adage, “respect due to a dog”; which basically means everyone deserves your respect. This philosophy comes in very handy when dealing with customers. This goes a long way in delivering good customer service as well. Treat customers in a respectful manner and they reciprocate, I have found.
If you had the chance to manage Barbados for a day, what would you do?
I would address the issues of taxation that all Barbadians face. Being a member of the Rotaract Club of Barbados I would use the principles of The Four Way Test and examine the taxations and change them accordingly where I can. The Four Way Test asks four questions: Is it the truth? Is it fair to all concerned? Will it build goodwill and better friendships? And most importantly, will it be beneficial to all concerned? (SC)