On the heels of an upgrade of its Internet service, British telecoms giant LIME is reporting that technical issues and a major Internet cable break are hampering operations.
In a Press release Wednesday, LIME’s chief engineer Glenn Thorpe said the affected cable was a major Internet route into the United States.
“The cable break is beyond LIME’s network,” he said, “and we are working with our global partner to determine the best method to fully restore service to our regional customers. The LIME team will continue to work diligently to ensure that the matter receives the highest priority.”
LIME reported customers across the Caribbean had been experiencing intermittent browsing on the Internet. In addition, the release said it was also investigating other issues affecting the local Internet service but gave the assurance that engineers were working “around-the-clock” to address the issues.
“While the majority of LIME’s customers continue to enjoy stable and reliable Internet service, to those who are not, the company says that they are committed to ensuring that each one can get back to optimal Internet experience. This can only be achieved when all the effects of the break are identified and addressed and they are able to zero in on any outstanding issues other than those related to the cable break.
“LIME is disappointed that the service interruption has come at this time when they have made a significant investment in increasing bandwidth for most of its customers. The company regrets the inconvenience to customers,” the release stated. (CA/PR)
