Customers will no longer have to pay for printed bills from LIME.
The company’s Caribbean chief executive officer Martin Roos announced yesterday that a decision had been taken not to implement the charges which were to take effect from January 1.
“LIME is a customer focused company that listens to the feedback of our customers and although a number of our customers are in favour of on-line e-bill payment option, some customers still prefer their paper bill by post, and so we will aim to satisfy the request of both groups,” Roos said.
Just a few weeks ago, LIME, in a statement, said following a survey conducted by the company 60 per cent of the consumers indicated they preferred to receive their bills via the Internet.
As a result, LIME said charges of $4.68 would be added to customers’ bills who preferred the accustomed paper trail system. (TS)
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