Commuters who travel on public service vehicles (PSVs) now have another avenue to give positive feedback about the service.
That’s because Haigh Communication Inc. has signed a contract with the Transport Authority to run a commuter-advocacy programme.
“The public is looking for a reliable service based on what we heard over the last couple of months. They want to be given proper explanations in a direct way . . . . We want to make sure our commuters feel safe and that they know they can report any challenges they may have as they go about their journey,” said executive chairman Joy-Ann Haigh.
She made the comments on Tuesday in the Constitution River Terminal after she and acting director of the Transport Authority, Maria Boyce, spoke to members of the public.
“If commuters feel something needs to be improved, we certainly have to relay that information to the authority,” Haigh added.
Haigh, formerly manager of communications and rapid response at the Barbados Water Authority, promised that commuters in the other terminals, including the Transport Board’s, would get the same opportunity. (TG) Subscribe now to our eNATION edition.
For the latest stories and breaking news updates download the Nationnews apps for iOS and Android.
