AGAINST A BACKGROUND of complaints from the public regarding the quality of service from telephone provider Flow, the company is assuring its users that it was “working assiduously to resolve technical issues that have affected its network in the past couple weeks”.
Managing director Niall Sheehy said that after “a large seismic event related to the Kick ’em Jenny volcano, two fibre systems in the Eastern Caribbean, namely GCN and ECFS, were damaged and would have affected all ISPs throughout the region”.
He said the damage resulted in a significant reduction of off-island data capacity, causing customers to experience congestion at peak times.
“This would have led to a reduction in many customers’ normal user experience while the company sought to manage services with the limited available capacity.” (JS/PR)
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