UNITED INSURANCE has been reinventing itself and creating strategies for addressing the new realities in the regional insurance industry, its chief operating officer (COO) said after a recent conference for regional agents at the Accra Beach Hotel.
The two-day conference, which attracted more than 40 agents and partners from 14 Caribbean territories, was designed to garner feedback from the agents and chart a way forward.
“We have magnificent agents across the Caribbean and the conference provided an opportunity to engage them and plan for the future,” COO?David Alleyne said. “They contributed significantly to our discussions and they have been critical to helping us shape and fashion our response to the changing environment.”
Some of the new realities on which the conference focused, included operating in a new regulatory environment, more stringent reporting lines, more aggressive competition and demands for new products and services.
In an industry where rates have been under pressure, as a result of greater competition, Alleyne said United needed to respond to such challenges without compromising the strength and security for which the company was known.
“For some time now, we have started to revamp the company with a major focus on enhancing customer service levels. Our standards of underwriting and our standards of claims are already at a high level but we are going even further to a level that has not been seen before in Barbados or the Caribbean,” he said.
The COO further reported that United Insurance was moving to embrace technology in a bigger way, as was evidenced with the setting up of a new kiosk at Sunset Crest in St James, and would be more aggressive in its marketing programme.
United Insurance, which has been in business for 35 years, is a member of the Neal & Massy Group and a pan-Caribbean company. Agents and partners attending the conference were drawn from Bahamas, Trinidad and Tobago, St Lucia, Grenada, Turks and Caicos, Aruba, Curacao, Belize, Guyana, Antigua, Dominica, Montserrat, St Vincent and the Grenadines, and Barbados. (RP)
