Frequent flyer and airline commentator Robert Pitcher has threatened to lead a public protest against LIAT if its service and fares don’t get better.
His warning followed an announcement by the airline that it would be cutting back on flight frequencies to loss-making destinations.
Pitcher criticized the airline for having too many stop over flights and delays alongside poor customer service. He also called for a change in the management of LIAT, which is the only carrier that services some routes in the Caribbean.
Last Friday, the airline’s chief executive officer, Ian Brunton, who took over in August, announced a new business plan based on a fleet change, new markets and cuts to unprofitable routes. Executives hope that the changes will help the company reverse its current losses and record a profit of EC$7 million (about BDS$5.1m) next year.
