Thursday, April 18, 2024

Service real NISE


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There are so many unmannerly, impolite, disrespectful, unhappy, unwelcoming, and miserable people working directly in customer driven businesses and establishments in this country.
You can find them in gas stations, polyclinics, the hospital, government offices, supermarkets, money transaction booths, malls, schools, stores and banks. It seems like each time I visit these places, these people are always upset about something and are very grumpy. Nothing about their speech, behaviour or posture is welcoming or warm and it is very disheartening since I know better can be done and better exists.
In today’s article I want to celebrate and praise the excellent service I continue to receive at United Insurance, Corbin’s Garage, Automotive Arts and Carter’s General Store.
In 2010 I bought a car and insured it with United Insurance through one of their agents, Dwight Lashley. Those who know me, know at times I talk a lot and ask plenty of questions until my questions are answered and all my concerns clarified.
Since this was the first time really owning a vehicle and insuring it, I had plenty of questions, all of which Mr Lashley patiently answered. At no time did he show frustration or annoyance. A few days after insuring the car, I received a call from him asking how the car was driving, if I was successful with getting it road taxed and he encouraged me to be safe on the road and if I had any problems on the road or accidents to give Auto Rescue a call. His professionalism and genuine concern were commendable.
One Friday night in 2011, I left home just after 11 o’clock to go meet a friend. While I was on my way, a bus broke a major stop and hit my car. Even though it was after 11 pm, I called Mr Lashley and surprisingly he answered his phone. He advised me on what to do and I followed his instructions. I must say, the guys from the Auto Rescue also reflected the excellent service provided by United.
The next morning I received a call from Mr Lashley to see how I was doing. He informed me that he would try his best to get me a hired car since he knows I have a family and would need to get around. The next day he delivered on his word. I should let you know that this was a four-day weekend, so Mr Lashley went out of his way to make sure I was comfortable.
I have recently bought another vehicle and had no hesitation in giving my business back to United. I have also encouraged my friends to do the same. Thank you, Mr Dwight Lashley and United Insurance.
On numerous occasions I have commended John Corbin of Corbin’s Garage on the excellent service he and his team provide on a consistent basis. Each time I take my vehicle to them, I am always pleased with what they do and the timely manner in which they do it. The lady who deals with payment and bookings in the office is very friendly, has a beautiful spirit and is very welcoming. I enjoy going to Corbin’s. Thank you, Corbin’s Garage.
There are quite a few places in Barbados you can visit to buy things for your vehicle. I choose to go to Automotive Art primarily because of the people who work there. The service I receive is excellent and the workers are approachable and quite knowledgeable. Over the years I have developed relationships with the staff and want to make special mention of the excellent service of Fabian Bispham, Ryan Archer and Bradley Stockley. These guys go out of their way to assist me each time I go. Thank you, Automotive Art.
Carter’s General store in my opinion has the best customer service I have ever experienced in Barbados. It seems like every single staff member has one goal in mind: make the customers’ experience pleasant and rewarding. Their service reminds me of the service I received in Asia – excellent. I live in St James and would drive all the way to Wildey to look for something before I go elsewhere. So much more can be said about this wonderful establishment but space wouldn’t permit. Many, many thanks, Carter’s. 
• Corey Worrell is a former Commonwealth Youth ambassador. Email


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